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"We are extremely happy and satisfied with the quality of Search Engine Optimization work that has been put in by the Indic team.

The team is very prompt and co-operative in all respects. My business in now on track."
-David Roger
Sport Minder

"We would definitely recommend Indic to other companies who are in need of Search Engine Marketing services."

"Overall Indic team has been very helpful and supportive in the process."
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Office 365

Office 365 Support & Managed Services from Indic provides customers with multiple choices for supporting or managing their Office 365 environment, allowing the choice and control to remain with the customer.

Our Basic support package is the foundation of our Cloud service offers enabling customers to purchase their Office 365 services from Indic under the Microsoft Cloud Solution Provider program. Purchasing your Office 365 services through Indic has many benefits that are included in our Basic service level including:
  • Access to our Indic One Cloud Management Platform for supported services
  • Net payment terms provided (upon credit approval) through Indic so youíre not running your entire business on a credit card (or keep it on a credit card through Indic)
  • Access to Office 365 Partner funding programs
  • Simplified billing enabling simple monthly invoicing with custom bill splitting and chargeback processing
  • Access to a wide array of fee-based Office 365 professional and managed services
  • Flexible support options (direct support from Indic with managed escalations back to Microsoft)
  • Escalations to Office 365 engineers, if required, through Indicís Premier Support for Partners Agreement

The Managed service level is designed for customers who need comprehensive 24x7 management, alerting, and incident response for their environment, with SLAís as low as 30 minutes.
The Managed service level includes all the services of Basic and provides total 24x7 operational support for your Office 365 environment and includes additional services such as monitoring and optionally backup.

  • All features of the Basic service level
  • Onboarding program to provide configuration recommendations and to establish a best practice configuration baseline
  • Unlimited break/fix and day to day service requests for the following:
  • Guided initial Active Directory configuration or access to project resources.
  • User modifications including setting up mailboxes, file storage and licenses.
  • Service configuration modifications.
  • Office 365 policy modifications.
  • Security & Distribution modifications.
  • Custom Domain modifications.
  • Application of company branding.
  • Desk-to-Desk troubleshooting and managed escalation to Microsoft.
  • Regular account reviews to ensure best practice Office 365 tenant configuration and security posture.
  • Best practice configuration of Office 365 services
  • Unlimited managed cloud backup of Exchange Online, OneDrive for Business and SharePoint Online data. Backup services are included as part of an add-on bundle.


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